Please read the following Terms & Conditions carefully as the use of this website and ordering products from it means that you agree to them.
PatioProducts is a trading division of RDG Services Ltd a company registered in England and Wales number 4548855 Vat Reg 806316645.
Ordering From PatioProducts
When you place an order with us, you will receive an e-mail confirming your order with us.This e-mail will give details of the goods you have ordered, however, this is an automatic conformation of your order and does not guarantee that we shall be able to meet your order.
Pricing
All prices shown are displayed in £ pounds sterling, $ Dollars, € Euros and include where appropriate VAT or charges specific to that item. UK Vat is payable to ALL EU countries unless a valid EU VAT number can be supplied.
We make every effort to ensure that all prices displayed at PatioProducts are accurate. If we discover that an item has been offered for sale at an incorrect price (either above or below the intended price) we shall make every effort to contact you and inform you of the correct price. If the correct price is not satisfactory to you, you have the option of immediately cancelling your order and receiving a refund, or making the additional payment (if required) to allow your order to proceed. If we cannot contact you, we shall treat the order as cancelled. At no time we are liable for orders not filled due to pricing errors.
Delivery charges are charged on PatioProducts depending on the value of the goods you order, therefore, it is necessary to show the cost of delivery at the final payment stages. The cost of delivery for your order will be shown before you submit your credit card details, or confirm your order.
Payments For Goods
Payments for goods can be made in the following ways:
Payment can be made online using our secure server facilities, and made using either Visa, Mastercard, Switch,Solo or JCB. We use World as our payment gateway.
Payments are also accepted by cheque or postal order which you can post to us.
For details of making payments by cheque or postal order, please refer to our How to Shop guide.
Delivery & Order Fulfillment
At present PatioProducts normally can only deliver to addresses in the United Kingdom and Ireland.
However we can if needed deliver to all EU countries, the USA, Japan and Australia.
Please contact us so we can confirm that we can fill you delivery requirments before placing an order.
All products from PatioProducts are normally delivered within 7 working days. Delivery times for individual products may vary - where they exceed 7 working days, the delivery time for each item will be clearly shown on the relevant product description page.
If we cannot deliver your order within the specified period, we shall make every effort to contact you and inform you of the expected delivery time for your order. If we cannot agree a delivery time with you, you can cancel your order and receive a full refund for it.
Out of Stock Items
Items that are shown as being Out Of Stock may also offer the option to pre-order.
Items are shown this way because we are expecting a delivery of the item from our suppliers within 7 - 14 days from the date the item is shown as being out of stock.
Whenever you order an item that has been highlighted as being Out-Of-Stock or available on a Pre-Order basis, we shall inform you within 5 working days of the expected delivery date of the item. If the delivery date is not suitable for you, you may cancel your order and receive a refund.
Note : Items that are out of stock with no expected delivery date, or where our expected delivery date exceeds 14 days, are removed from the PatioProducts website.
PatioProducts accepts no responsibility for any losses caused by late or delayed delivery. This does not affect your statutory rights as a consumer.
Liability
The PatioProducts website is provided on an as is basis, we make no guarantee that our website will be error free, or be available on an uninterrupted basis. We shall not be held responsible to you if we are unable to provide any of our internet services to you for any reasons outwith our control. unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website - or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control.
Copyright & Trademarks
All design, images, logos, graphics, photography,text as displayed on our website, are protected under copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing and recording an order with us.
PatioProducts respects the intellectual property rights of others, if you feel that we have infringed your own intellectual property, please inform us as soon as possible.
Data Protection & Site Security
RDG Services Ltd trading under PatioProducts is registered with the Data Protection Act.For the purposes of fulfilling an order on our website, it is necessary to record details about the order and about you - note, PatioProducts DOES NOT store or record your credit card details. PatioProducts employs a system whereby customers can have access to the information (their personal details) held on our systems. It is your responsibility to ensure that this information is accurate and correct. Note for orders placed without creating an account information is available by using the contact us form.
We make every effort to ensure that all data is held in a secure manner. We employ secure server technology to help prevent interception of data whilst it is being transmitted, and take the utmost care to ensure that our systems are protected from unauthorised entry. We will use any personal information you provide, in accordance with our Privacy Policy.
PatioProducts does not share information of its customers with any third party for marketing purposes.
Complaints Procedure
We will take any complaints seriously at PatioProducts If we receive a complaint from any customer, we will acknowledge receipt of it within 5 working days, and deal with it in an appropriate, honest and speedy manner. We shall make every effort to advise you of the timescale in dealing with your complaint. we shall keep you informed throughout the process of dealing with your complaint.
Making a Complaint
You can make a complaint by using the contact us form found on the webshop or by telephone 0113 3502090 or make a written complaint addressed to : Complaints, PatioProducts, The Chapel House, Kings Road, Immingham, DN40 1QS. Further Questions
If you require further information on our Terms and Conditions you can contat us by using any of the methods shown in Making a Complaint.
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