The following does not affect your statutory rights. At PatioProducts we believe that you will be delighted with your order. It is possible you may be occasions where you may wish to return an item.
Faulty Goods or Goods Received In Error If you wish to return an item to us which is faulty, damaged, received in error (you did not order) or for any other reason that may be our fault, please telephone us immediately on 0113 3502090 and we shall arrange collection.
A replacement to be sent to you. Or
A refund for the item being returned.
In these circumstances, we shall be responsible for the cost of the returns postage. For small low value items we will ask you to send the item back to us via Royal Mail Recorded Delivery. For large items we will arrange collection of the item. Only when we receive the item, can we send a replacement or issue a refund. Goods will NOT be accepted without a valid RMA number.
Unwanted Goods
If you receive an item that you wish to return, you may do so within 14 days of date you receive the item. Please contact us to obtain an RMA number. Returned items must be in their original, unopened condition. In these circumstances, we shall be responsible for the cost of the returns postage. For small low value items we will ask you to send the item back to us via Royal Mail Recorded Delivery. For large items we will arrange collection of the item. Once we have received the item, and it is in satisfactory condition, we shall make a refund to you. Goods will NOT be accepted without a valid RMA number. Special order items are exempt from this.
